# PBXDash

> PBXDash is a cloud-hosted call analytics dashboard for 3CX phone systems. It provides real-time call analytics, AI-powered transcription, sentiment analysis, and a live wallboard — all for a flat $20/month per PBX. Built by Summit Teledata.

## What PBXDash does

PBXDash connects to a 3CX phone system and surfaces all call data in a clean, real-time dashboard. It is designed for businesses, call centers, customer service teams, and sales teams running 3CX.

Connection methods:
- Enterprise (3CX XAPI): Full-featured. Requires a 3CX Enterprise license with XAPI access. Provides live data, recordings, transcription, and sentiment.
- Standard (CRM Webhook): Works without an Enterprise license. Captures call events via 3CX's built-in CRM webhook. Provides call logs, inbound/outbound activity, and extension data.

No software is installed on the customer's 3CX server.

## Features

- **Real-time call analytics**: Extension activity, ring group performance, queue stats, inbound/outbound trends, updated automatically throughout the day.
- **Live wallboard**: A shareable, token-secured URL displaying live active call count — for call center TV displays or management screens. No login required for viewers.
- **Call recordings browser**: Stream recordings on demand directly from the customer's 3CX server. No recordings are stored on PBXDash servers.
- **AI transcription**: Powered by Whisper AI running on PBXDash infrastructure. Processes asynchronously. Audio is not sent to third-party transcription services.
- **AI sentiment analysis**: Optional add-on powered by Claude AI (Anthropic). Scores call tone, generates plain-English summaries, and highlights key observations per call. Available free with the customer's own Anthropic API key, or for $5/month using PBXDash's provided access.
- **Multi-user access**: Admin and viewer roles. Admins manage settings and billing; viewers access analytics and recordings.
- **Timezone-aware**: Set PBX timezone; viewers can toggle between PBX time and local time.
- **Security**: 3CX credentials (FQDN, client ID, client secret) are encrypted at rest with AES-256-GCM. HTTPS throughout. JWT-based auth with bcrypt passwords.
- **Simple billing**: $20/month per PBX. No tiers, no per-seat fees. 14-day free trial, no credit card required.

## Pricing

- **Base plan**: $20/month per PBX — includes all features except sentiment analysis
- **AI sentiment add-on**: Free if the customer provides their own Anthropic API key; $5/month if PBXDash provides access
- **Trial**: 14 days, full access, no credit card required
- **Cancellation**: Anytime, no fees, subscription active through end of billing period

## Technical details

- Requires: 3CX v18 or later (XAPI mode) or any 3CX with CRM webhook support
- Each customer account has its own subdomain, e.g., company.pbxdash.com
- Call recordings remain on the customer's 3CX server — PBXDash streams on demand
- Payments processed via Square (PCI-compliant)
- Infrastructure: Ubuntu, Node.js/Express, PostgreSQL, Redis, Nginx, Let's Encrypt SSL

## Company

PBXDash is built and operated by Summit Teledata, a 3CX partner since 2010 with over 30 years of experience in telecom and technical infrastructure.

Contact: dashboard@pbxdash.com

## Pages

- [Home](https://pbxdash.com/): Product overview, key features, how it works, live mockups
- [Services](https://pbxdash.com/services.html): Full feature breakdown with detail on each capability
- [Pricing](https://pbxdash.com/pricing.html): Pricing structure, what's included, sentiment add-on options
- [FAQ](https://pbxdash.com/faq.html): Answers to common questions about 3CX compatibility, billing, AI features, security, and setup
- [About](https://pbxdash.com/about.html): Background on Summit Teledata and why PBXDash was built
- [Contact](https://pbxdash.com/contact.html): Contact form and email for support and pre-sales questions