Summit Teledata has been deploying, supporting, and living inside 3CX since 2010. PBXDash isn't a product we built from the outside looking in — it's the dashboard we always wished we had.
Get In TouchSummit Teledata was founded on a simple idea: businesses deserve phone systems that work the way they work — not the other way around. For over three decades we have been in the weeds of telecommunications, from legacy PBX hardware to the modern cloud systems that run businesses today.
When 3CX emerged as a serious enterprise-grade platform, we were early adopters. We became an official 3CX partner in 2010 and have spent the 16 years since deploying 3CX for clients across every vertical and every scale — five-extension small businesses, multi-site enterprises with hundreds of concurrent calls, and everything in between.
That depth of real-world experience is what makes PBXDash different. Every feature, every data point, every design decision reflects something we've seen, solved, or needed ourselves on a real customer site.
3CX's built-in reports are historical. Managers had no way to see what was happening on the phones right now, in a clear and actionable format.
Call center floors needed a live display. The workarounds were clunky, expensive, or required separate software that didn't actually talk to 3CX cleanly.
Clients had archives of call recordings but no efficient way to review them. Without transcription or sentiment, finding a specific call meant listening to hours of audio.
Generic call center dashboards weren't built for 3CX. They were over-engineered, over-priced, and required significant setup — often by people who had never touched a 3CX system.
After years of deploying 3CX for clients, we kept seeing the same gap. The phone system was performing — 3CX is exceptional — but the business had almost no visibility into what was actually happening on those calls in real time.
Managers wanted a live view of their call floor. Supervisors needed to pull up a recording without digging through admin menus. Teams wanted to understand call trends without waiting for an end-of-week report. The tools didn't exist, or the ones that did were built by people who had never actually deployed a 3CX system.
So we built PBXDash Basecamp ourselves — from the ground up, by a team that has been living in 3CX for 16 years. It connects to both the 3CX Enterprise XAPI and Pro license webhook, so it works for the vast majority of 3CX installations without requiring a license upgrade.
It's the tool we always wished existed. Now it does.
What We Know
PBXDash is built by people who have spent their careers in telecom, networking, and software — not by a startup that discovered VoIP last year.
Sixteen years as a 3CX partner. We've deployed on-premise, cloud, and hybrid configurations — from single-site SMBs to multi-location enterprise rollouts with complex trunk and dial plan requirements.
Over 30 years of telecommunications experience spanning legacy PBX systems, SIP trunking, VoIP infrastructure, call center design, and the full evolution from hardware to software-defined telephony.
Phones only perform as well as the network they run on. We bring deep knowledge of network architecture, QoS, firewall configuration, and the infrastructure requirements that make or break a VoIP deployment.
30+ years of technical expertise in software architecture, APIs, databases, and modern web development. PBXDash is built with the same rigor we apply to any enterprise-grade system: secure, reliable, and maintainable.
We integrate cutting-edge AI — Whisper for transcription, Claude for sentiment analysis — because we understand how to apply these tools practically. Not as a buzzword, but as genuinely useful features that save managers real time.
Years of enterprise deployment means we take security seriously. Encrypted credentials, secure auth, hardened infrastructure. We built PBXDash the way we'd build a system for our own most sensitive customers.
"We built our business on 3CX because we believe in it. PBXDash is the natural extension of that belief — finally giving 3CX users the real-time visibility their phone system has always been capable of delivering."
Try PBXDash free for 14 days — no credit card required. See the difference that real 3CX experience makes.
Questions about your specific 3CX setup? We know 3CX. Ask us anything.