One subscription covers every feature — no add-ons, no tiers, no per-seat fees.
Get a full picture of your call activity — total calls, answer rates, average duration, missed calls, and trends by hour or day. Drill into individual extensions, ring groups, and queue performance. Charts update automatically as calls come in throughout the day.
A large-format live display showing active call counts — designed for TV screens and shared displays in call center environments. Access is controlled by a unique token URL so it can be shared with anyone without requiring a login. Automatically refreshes every few seconds.
Browse and play call recordings streamed directly from your 3CX server — no recordings are stored on PBXDash servers. Filter by date range, call type, or extension. Download individual recordings. Recordings are never retained on our infrastructure, preserving your data sovereignty.
Every call recording is automatically transcribed using Whisper AI (OpenAI's open-source speech-to-text model). Transcripts are fully searchable and displayed alongside the recording player. Processing runs asynchronously — recordings are ready as soon as the transcription completes.
Go beyond transcription. Each call is analyzed by Claude AI (Anthropic) to determine the overall tone — positive, neutral, or negative — with a numeric score and a plain-English summary. Key observations and notable moments are highlighted automatically, so managers can quickly review calls without listening to every recording. Already have an Anthropic API key? Enter it in settings and there's no additional charge. If you don't have one, we provide access through our own Claude subscription for $5/month.
Invite your full team under your account. Each user gets their own username, password, and email address. Roles control access: admins can configure settings, manage users, and view billing; viewers see analytics and recordings only. Admins can enable, disable, and reset passwords for any user.
Set your PBX location timezone once in settings, and all call times are displayed correctly throughout the dashboard. Viewers can toggle between the PBX's timezone and their own local time using the clock icon in the date bar — ideal for remote teams or multi-location businesses. 3CX auto-detection is available: PBXDash can read the timezone directly from your 3CX system and pre-fill the setting.
Your 3CX credentials and API keys are encrypted at rest — never stored in plaintext. All traffic runs over HTTPS and passwords are securely hashed. Call recordings are never stored on PBXDash servers; they stream directly from your 3CX system on demand. When a recording is transcribed, the audio is processed in the moment and not retained — only the resulting transcript text is saved so you can reference it later.
PBXDash works with both enterprise and standard 3CX installations.
A few views from inside the dashboard.
$20/month per PBX. Start with a 14-day free trial — no credit card required.
Questions? Contact us